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Provide the best-in-class product and treatment support

We enable every pharma and medtech company to provide the best digital treatment support for all of their patients and users easily.

Because real support will make the difference in your value creation.

Smartphone with product and therapy areas illustration against a wave background.
The ImpactMonitorTM-Platform

The unique one-stop shop worldwide for every product and treatment support

There are more than 200,000 medicines and 30,000 diseases in Europe. Do we therefore need a new app for every product and every therapy? Definitely not. Most are already unused today.

That's why we have ImpactMonitorTM-Platform developed: a one-stop shop that brings together all pharmaceutical and medical device manufacturers to offer all patients digital product or treatment support involving experts.

In addition to the general area - MedWatcherTM - which we are responsible for together with leading research institutes such as Charité, Every pharmaceutical and medical device manufacturer receives its own product areas. Easily accessible, without effort, from a single application.

Homepage of MedWatcher app in front of a blue background


To provide general indication-related content and to record standardized patient experiences

XO Life Logo in front of two wave lines


Three Product Spaces of MedWatcher app in front of a blue background

Product areas

For OTC, RX and MP to digitally support patients using products and therapies on their own

Take the best care of your users with our support

Everything you need in your own ImpactMonitorTM product spaces

We help you to provide excellent treatment support to your patients or users. Their needs are our priority.

Smartphone with product and therapy areas Figure 1 against an oval background.

Your own product area with landing page

You present your exclusive product or treatment support as if it were your own app. You will receive your own web link with QR code for an individual user experience.

Smartphone with product and therapy areas Figure 2 against an oval background.

Provide relevant, up-to-date content

Make sure that your patients or users are well informed about their illness and treatment. For better results, satisfaction and adherence for your users.

Smartphone with product and therapy areas Figure 3 against an oval background.

Support your patients

The feeling of being cared for is often just as valuable to a user as the actual treatment information. We offer various support services in collaboration with experts.

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Learn from your patients' insights

Ask standardized or specific questions about your products, treatment, or medical conditions and learn about true patient needs. We encourage you to share these insights with your users as well.

Advantages of digital patient and user support

The impact of great patient and user experience

We know that providing digital patient or user support from a pharma perspective can be intimidating. But to create lasting value for both your users and your business, good user experience is essential.

65% of users find that a positive user experience is more influential than any marketing activity.

Good user experience is responsible for more than 60% of user satisfaction, retention, and adherence.

95% of users are more likely to spread their positive opinion if they received value from a company during interaction.

In the S&P 500 index companies with great user experience outperform those with bad ones in performance by 80%.

How do patients and users get access?

Flexible access to the ImpactMonitorTM platform

Users register to the platform via the exclusive product and treatment spaces, or via MedWatcherTM.
We’ve kept it simple and made sure it benefits everyone.

Process flow of the product and therapy areas with illustration of the individual steps in the ImpactMonitor.

A selection of our partners

Why ImpactMonitorTM platform

Our figures speak for themselves

Looking at existing apps and solutions, we realized that patients and users needed a one-stop platform to track their health, various illnesses, and medications. On the other hand, manufacturers also want to provide their users with the best possible digital support. Both combined results in the ImpactMonitorTM platform.



are active on the platform and 40% of users per day are recurring.



are taken by our users.



are tracked by our users.

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We connect patients and pharma for a better life

We cannot do this alone. We need you too.
It’s your patients and users who advance our knowledge base.

Request a free demo to find out more.

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